A LITTLE GUIDANCE. A FASTER DAY.

How can we help?

Plain-English guides for getting set up, quoting work and running your business.

LET’S TALK

Contact us

Have a question or need a hand? Send us a message. No account needed.

We’ll use your email address to get back to you.

Already have an account? Open a support ticket to attach screenshots and keep track of replies.

Please leave out passwords and payment-card details. See our Privacy Policy for how we handle your information.

61 guides

Business management

Customize email, note and terms wording

Reusable wording makes communication faster and more consistent.

Read guide →
Business management

Review activity, outcomes and reports

Reports show business trends while the workspace log explains recent changes.

Read guide →
Catalog

Add service options and required answers

Options let one service cover different sizes, finishes or levels of work.

Read guide →
Catalog

Build packages and related service choices

Packages combine reusable services, while related choices help offer a complete job.

Read guide →
Catalog

Create services and choose a pricing method

Catalog services are reusable definitions of what you sell, how you charge and how long the work takes.

Read guide →
Catalog

Offer useful service extras

Upsells are optional work customers can choose beside their quoted items.

Read guide →
Catalog

Set work durations and estimate total time

Work time helps you allocate a realistic appointment. It is separate from the price.

Read guide →
Catalog

Use quantities, measurements and property size

Some prices need a number such as square feet, windows or hours. Shared property size avoids typing the same number repeatedly.

Read guide →
Customer requests

Create and share a request form

A public request form lets customers describe work without creating an account.

Read guide →
Customer requests

Offer extras and collect useful request details

Request forms can gather the details needed for pricing and suggest relevant optional work.

Read guide →
Customers

Add, find and organize customers

Customer profiles keep contact details and previous work together.

Read guide →
Customers

Import, export and merge customers

CSV files help move customer lists; merging combines duplicates without treating them as two customers.

Read guide →
Customers

Track opportunities and follow-up tasks

The pipeline shows where work stands; tasks make the next action clear.

Read guide →
Getting started

Arrange your storefront menu

Choose your main links, dropdowns, individual service pages and custom pages, then preview and publish your own menu.

Read guide →
Getting started

Build and publish your business storefront

Give your services a public home at myfastbid.com/your-name. Publishing is included with Solo, Team and other paid plans. Free accounts can design and preview privately.

Read guide →
Getting started

Business details and your driving base

Your business details appear on customer documents. Your private base address is the starting point for driving calculations.

Read guide →
Getting started

Choose a trade and add optional demos

A vertical is your trade. Demo content gives you examples to customize; it is optional.

Read guide →
Getting started

Help customers find your storefront

Use your business trade, real services and public location to improve search and AI visibility.

Read guide →
Getting started

Keep customer information and private links safe

Customer quote, invoice and calendar links may grant access to their contents.

Read guide →
Getting started

Reset a forgotten password

Password reset uses a private, single-use link sent to your account email.

Read guide →
Getting started

Service areas, service pages and customer tools

Help visitors check coverage, build an estimate and find their existing quotes, invoices and appointments.

Read guide →
Getting started

Try storefront templates, cover photos and service images

Preview complete designs with your own content, then customize colors, typography and photos before publishing.

Read guide →
Getting started

Your first quote, from signup to sending

Start with your business name, currency and trade. Choose whether to add demo services, then review their example prices before quoting real work.

Read guide →
Help & support

Ask for help and follow a support ticket

Tickets keep a problem, its replies and attachments in one private conversation.

Read guide →
Integrations

Add online meeting details

Online meeting links help when the work begins with a remote consultation.

Read guide →
Integrations

Address autocomplete for every account

Known address suggestions are included with Free and paid MyFastBid accounts.

Read guide →
Integrations

Check drone availability at a property

Drone tools appear for relevant trades, such as real estate photography and roofing.

Read guide →
Integrations

Connect Google Contacts

Sync contacts with the Google account used by your business. Connections belong to the current workspace.

Read guide →
Integrations

Connect Google or Outlook calendars

Calendar connections keep appointments visible in the external calendar you authorize.

Read guide →
Integrations

Connect Stripe to accept customer payments

Your workspace Stripe connection handles your customers' payments and is separate from your MyFastBid subscription.

Read guide →